Warranty Information


CLICK HERE To Register Your Product



WARRANTY INFORMATION

Please click HERE for Warranty Request Form

ORACLE Brand Halo Products distributed by ORACLE carry a Lifetime Warranty. ORACLE will replace any defective part free of charge once defective part is returned. ORACLE reserves the right to have the product manufacturer inspect, test, and diagnose the defective part to see if the defect was due to factory error or customer negligence. Customer is responsible for all related shipping charges. Warranty does not cover damage due to improper installation. Returned parts may be exchanged or repaired on the discretion of the manufacturer. ORACLE warrants the hardware for the lifetime of the vehicle the product is properly installed in (the "Hardware Warranty Period"). The warranty is not transferable and is only subject to the vehicle the equipment is originally installed in. If the product is removed, uninstalled, transfers ownership, or is otherwise parted from its original installation then warranty becomes void. ORACLE will, subject to Customer's compliance with the return procedures set forth below repair or replace the hardware found not to operate in accordance with the hardware specifications, so long as customer has properly operated the hardware and used it in conformance with such specifications. To obtain warranty service, Customer must notify its product seller and obtain a return merchandise authorization ("RMA") from the seller and return the product in accordance with the instructions provided by the seller. Customer is fully responsible for delivering the product to its seller or ORACLE, and ORACLE is responsible for returning the product if it is found to be defective. Returned products which are found by ORACLE to be not defective, out-of-warranty or otherwise ineligible for warranty service will be shipped back to Customer at Customer's expense. All replaced products and parts, whether under warranty or not, become the property of ORACLE.


NOTE: Removing the 3M Adhesive Backing from a halo/halo kit WILL void the warranty.


SHIPPING
Most items will be shipped within 24-48 hours of payment unless out of stock. Customers will be notified of out of stock items via email. We do our best to only list in stock items but since we do a large volume of sales through our website, car forums, and storefront as well as our eBay store. We reserve the right to run out and to backorder items up to 10 working days. Shipping updates are emailed out automatically by our system so please check your spam folder before contacting us for a tracking #. If you have a PayPal account you can also check the tracking status by logging into your PayPal account and visiting the sale page. ORACLE installs and TESTS all lights before they leave our facility. A photo of the completed lights can be emailed to the client if they request so. Since each item is tested and working when it leave here any damage between the time it leaves our facility and the time it arrives to the customer would be considered "shipping damage." Shipping Damage is the responsibility of the shipping company. If no additional insurance is purchased the customer will be responsible for paying to replace the damaged item. To get a quote for shipping insurance please call us at 1-800-407-5776. UPS covers up to $100 automatically, customers can contact UPS by calling 1-800-PICK-UPS and filing a claim. Once we are notified of the claim we can take the necessary steps to process the claim with UPS.

INSTALLATION
As with any product that deals with electronics, we recommend that the parts are installed by a trained professional. Trained professionals are defined as any certified ASE mechanic or trained automotive Technician certified in car stereo or alarm installation. ORACLE will not be responsible for any damage to a customer's vehicle any damage done to said vehicle is the responsibility of the technician who installs the product and he/she should be notified of this by the customer before installation takes place.

PRE-INSTALLED HEADLIGHTS
Pre-Installed headlights are available from ORACLE by special order only. ORACLE installs and TESTS all lights before they leave our facility. A photo of the completed lights can be emailed to the client before shipping if they request so. Since each item is tested and working when it leaves here any damage between the time it leaves our facility and the time it arrives to the customer would be considered "shipping damage." Shipping Damage is the responsibility of the shipping company. If no additional insurance is purchased, the customer will be responsible for paying to replace the damaged item. UPS covers up to $100 automatically, customers can contact UPS by calling 1-800-PICK-UPS and filing a claim. Once we are notified of the claim we can take the necessary steps to process the claim with UPS.

 

ORACLE Flashlight WARRANTY POLICY
Warranty Limitations: Obvious misuse, abuse, or otherwise destructive physical evidence. Damaged caused by intrusion of water or other liquid materials causing electronic failure or physical corrosion (D-100M is exempt from Liquid Damage Limitation). Battery failure due to excessive heating, overcharging, or shorting. Any damage to the circuit board is NOT covered under warranty. 

ORACLE Sidemarker/Side-Mirror WARRANTY POLICY
ORACLE Lighting offers these parts professionally painted to order. We strongly recommend using this painting service when ordering these parts. If you choose to paint these products yourself please note that parts not properly painted with a UV clearcoat will not be covered under warranty. The clearcoat protects the acrylic parts from harmful UV damage and fills any pinholes preventing moisture issues. 


ORACLE Warranty Coverage:

ORACLE Halo Kits - Lifetime Warranty
ORACLE Xenon Flashlights - 1 Year Warranty
ORACLE LED Flashlights - 1 Year Warranty
ORACLE Off-Road Products - 2 Year Warranty
ORACLE Marine Products - 2 Year Warranty
ORACLE Scanners - 1 Year Warranty
ORACLE Wheel Rings - 1 Year Warranty
ORACLE Interior LED Bulbs - Lifetime Warranty
ORACLE Concept Strip - 2 Year Warranty
ORACLE HID Kits / HID Bulbs / HID Ballasts - Lifetime Warranty
ORACLE LED Strip - Lifetime Warranty
ORACLE Illuminated Emblems - 2 Year Warranty
ORACLE Mirrors- 2 Year Warranty
ORACLE Sidemarkers - 2 Year Warranty
ORACLE LED PODS - Lifetime Warranty
ORACLE GOBOS - 1 Year Warranty
ORACLE Remotes - 1 Year Warranty
ORACLE Strobe Lights - 1 Year Warranty
ORACLE Projectors - 1 Year Warranty
ORACLE Reverse Lights - 2 Year Warranty
ORACLE DRLs - 1 Year Warranty
ORACLE LED Headlight Bulbs - 2 Year Warranty
ORACLE Sealed Beam Headlights - 1 Year Warranty
ORACLE Pre-assembled Headlights / Fog Lights - Lifetime Warranty on Manufacturer Defects
ORACLE Home Lighting Products - 3 Year Warranty
 


   

 

© Copyright 2017, Oracle Lighting. All rights reserved.