Shipping — General FAQ

Important Packing Instructions

All returns should be re-wrapped in either the original plastic film or thoroughly wrapped in plastic wrap (like Saran Wrap) before re-packaging inside the original box with the foam inserts.

All lenses should be covered with plastic wrap and all individual units should be wrapped and secured to prevent damage. If original foam inserts are no longer available, please use bubble wrap or other padding to prevent the product from moving in transit.

Returns & Exchanges

Returns are accepted within 30 days of receipt, less shipping and a 10% Restocking Fee. All opened packages that are returned will have an additional $15 Repackaging Fee deducted from the refund. Please open and inspect your item as soon as you receive it to avoid any problems.

Installed Products: Troubleshooting Required Before Return

If an ORACLE Lighting product is not working as expected after installation, the customer must contact ORACLE Lighting Tech Support before removing the product or starting a return or warranty request. Tech Support can be reached through our Tech Support Form or by calling 1 (800) 407-5776.

1. Troubleshooting Required. Many reported issues are caused by vehicle-specific wiring, connections, or settings rather than a product defect, and can often be resolved without removing the product. The customer must participate in the diagnostic process, which may include answering questions about the vehicle and installation, completing troubleshooting steps, and providing photos or video. Troubleshooting must be completed while the product is still installed whenever possible. Claims submitted without completed troubleshooting may be delayed or denied.

2. Installed products are handled under warranty. Products that have been installed are not eligible for a refund return. If troubleshooting confirms a defect, ORACLE Lighting will repair or replace the product under the terms of our Warranty Policy.

3. An RMA number is required. No product may be returned without an RMA number issued by ORACLE Lighting. Packages received without an RMA number may be refused or returned to the sender.

4. Products returned without troubleshooting. If an installed product is returned without first contacting ORACLE Lighting for troubleshooting, or if the customer declines to complete the troubleshooting process, ORACLE Lighting will inspect and test the product when it arrives.

If the product is found to be in working condition, the return or warranty request will be denied and no refund will be issued. The product will be shipped back to the customer at the customer’s expense.

If the product is found to be defective, it will be handled under the terms of our Warranty Policy.

• Unclaimed products. If the customer does not arrange and pay for return shipping within [30] days of being notified that the product was found in working condition, the product will be considered abandoned and [disposed of / retained by ORACLE Lighting].
• Labor is not covered. ORACLE Lighting does not cover labor costs for removing, reinstalling, or diagnosing products, including any installer fees incurred during troubleshooting.

ORACLE Lighting reserves the right to update this policy at any time.

How Do I Return My Product?

We design ORACLE LIGHTING products to bring quality and performance to your automotive lifestyle. We feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.

Merchandise can be returned for a refund or exchange for any reason within 30 days from the day you receive your item. All items must be unused, fully intact, and in the original packaging to receive a refund or to qualify for an exchange. Returns and exchanges will be processed within 5 business days of being received at our warehouse and refunds will be issued based on the original method of payment. You will receive an email notification once your return is processed. Please allow 1–2 billing cycles for the refund credit to appear on your statement.

• Ordered online? Visit our self serve Returns Portal to begin your return or exchange in just a few quick steps.
• Ordered through an ORACLE vendor/distributor? Please contact them directly for an RMA#.
• Ordered over the phone? Email us at [email protected] to request a Return Authorization #. Please include your original order number to avoid delays. Once you receive your RMA#, print and fill out the Return Form provided via email and include it with the merchandise along with a copy of your original receipt.

Return Fees

Return Procedures

Once your have initiated a return request through our self serve Customer Portal you will be sourced a return shipping label. If your purchased Checkout+ free returns at checkout, the return shipping label sourced for you is prepaid. If you did not purchase Checkout+ free returns at checkout, you will be sourced a label, which you are responsbile for purchasing. 

Pack your return with the completed documents and send to:

Accepting Delivery — Damaged Packages

There is always a possibility of internal or external damage caused by careless handling, accident, or other incidents during transit. Equipment may be damaged without any apparent visible damage to the container. ORACLE LIGHTING insures all shipped items at replacement value. However, we ask for your assistance in determining the cause and extent of any possible damages:

1. Upon receipt of the shipment and before accepting delivery, inspect the outside packaging.
2. Note any damages — even an innocuous hole in the box, torn bubble wrap, minor dents, or banged-in corners.
3. If errors or damage of any kind are discovered, save all packing material and broken pieces. Notify ORACLE LIGHTING immediately through our Returns & Claims Portal so we can inform the shipping company that a claim will be made. Take pictures if possible.

Custom Applications

Custom work cannot be reversed or refunded. When you purchase pre-assembled headlights, fog lights, or ship your lights to ORACLE LIGHTING, you are authorizing us to complete the custom work as we see fit. Please call our Sales Department at 1-800-407-5776 for pricing on custom work or download our Custom Application Form.

Custom Built Parts

Please allow approximately 6-8 weeks for pre-assembled parts.These are custom order parts and will ship after the estimated build time. Production time may vary. Once lights are processed with our technicians, the order cannot be canceled. Tracking information will be shared as soon as it is available. These items are not eligible for return after they have been received.

Warranty & Forms

Download the Warranty Return Form for warranty-related returns.