Important packing instructions
All returns should be re-wrapped in either the original plastic film or thoroughly wrapped it in plastic wrap (like Saran Wrap) before re-packaging inside the original box with the foam inserts.
All lenses should be covered with plastic wrap and all individual units should be wrapped and secured to prevent damage. If original foam inserts are no longer available please use other padding such as bubble wrap to prevent the product from moving in transit.
Failure to provide proper packaging will result in restocking fees.
RETURNS and Exchanges:
Returns accepted within 30 days of receipt less shipping and 5% Restocking Fee. All opened packages that are returned will have an additional $15 Repackaging Fee deducted from the refund. Please open and inspect the item as soon as you receive to avoid any problems.
HOW DO I RETURN MY PRODUCT?
We design ORACLE LIGHTING products to bring quality and performance to your automotive lifestyle. We feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.
Merchandise can be returned for a refund or exchange for any reason within 30 days from the day you receive your item. All items must be unused, fully intact and in the original packaging to receive a refund or to qualify for an exchange. Returns and exchanges will be processed within 5 business days of being received at our warehouse and refunds will be issued based on the original method of payment. You will receive an e-mail notification once your return is processed. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
• Placed your order online in this website, please visit www.returns.oraclelights.com to begin your return or exchange in just a few quick steps!
• Placed your order through an ORACLE vendor/distributor please contact them directly for an RMA#.
• Placed your order over the phone with one of our representatives? Please email us at firstname.lastname@example.org to request a Return
Authorization #. Please be sure to provide your original order number to avoid any delays in RMA process. Once receiving your RMA # please print and fill out the Return Form that will be provided to you via email. This document needs to be included with the merchandise along with a copy of your original receipt.
$15 repackaging fee for new but opened merchandise.
5% restocking fee
*Used items will not be accepted for exchange or return and will be returned at the customer’s expense.
*Clearance Items are considered final sale and will not be accepted for exchange or returns.
Once receiving your RMA # please print and fill out the Return Form that will be provided to you via email. This document needs to be
included with the merchandise along with a copy of your original receipt. Failure to request an RMA will result in an automatic refusal of the package and Oracle Lighting will not be responsible for lost packages as a consequence of that.
Pack your return with the completed documents and send it to ORACLE at:
Return Dept - RMA # XXXX
3131 N I-10 Service Rd W
Ste 100 B (Rear Dock)
Metairie, LA 70002
ACCEPTING DELIVERY OF YOUR SHIPMENT(HOW TO HANDLE DAMAGED PACKAGES):
There is always a possibility of either internal or external damages caused by careless handling, accident, etc., during transit by
common carrier. Further, this equipment maybe damaged without any apparent visible damage to the container. As a matter of prudence, ORACLE LIGHTING insures all shipped items for at the replacement value, or as otherwise requested by distributor/customer. However, ORACLE LIGHTING must ask for your assistance in determining the cause and extent of any possible
Upon receipt of the shipment(s) and before accepting delivery, inspect the outside packaging.
Note any damages to the package or equipment even if it involves an innocuous hole in the box, torn bubble wrap, minor-looking dent or banged-in corners.
If errors and or damage of any kind are discovered, save all the packing material and chips or pieces found in the packaging from broken equipment. Notify ORACLE LIGHTING IMMEDIATELY, so that ORACLE LIGHTING can inform the shipping company that a claim will be made. (Take pictures if possible)
ORACLE LIGHTING and/or distributors will not be able to process nor be responsible for any claims for any transportation damages, internal or external if not notified within 24 hours after delivery.
ORACLE LIGHTING will not be responsible for any missing items if not notified within TWO (2) Business Days of delivery.
ORACLE LIGHTING will not be responsible for any claims unless the above is strictly adhered to.
Custom work can not be reversed or refunded. When you ship your lights to ORACLE LIGHTING, you are authorizing us to complete the custom work as we see fit. Please call us for pricing on custom work.
Custom Built/Painted Parts:
Please allow 4-6 weeks approximately for custom painted parts, and 10-14 business days for preassembled parts. These are considered custom order parts and will ship after the estimated build time. Please note that production time may vary depending on the product and build time. We would also like to remind you that once the lights are processed with the tech this can not be canceled. As soon as tracking information is available, we will share this with you accordingly. These items are also non eligible for return after they have been received. Please call our Sales Department at 1-800-407-5776 for pricing on custom work or download our CUSTOM APPLICATION FORM