Shipping & Returns
Shipping General FAQ:
Most items will be shipped within one to two business days unless out of stock. If your order is placed on a Saturday, Sunday or holiday, we will process your order on the next business day. Customers will be notified of out of stock items via email. We do our best to only list in stock items but since we do a large volume of sales we reserve the right to run out and to backorder items up to 10 working days.
Shipping updates are emailed out automatically by our system so please check your spam folder before contacting us for a tracking #. If you have a PayPal account you can also check the tracking status by logging into your PayPal account and visiting the sale page. ORACLE LIGHTING installs and TESTS all lights before they leave our facility. A photo of the completed lights can be emailed to the client if they request so. We suggest to add insurance to expensive items and large orders.
To get a quote for shipping insurance please call us at 1-800-407-5776.
Accepting Delivery of Your Shipment (How to handle damaged packages):
There is always a possibility of either internal or external damages caused by careless handling, accident, etc., during transit by common carrier. Further, this equipment maybe damaged without any apparent visible damage to the container. As a matter of prudence, ORACLE LIGHTING insures all shipped items for at the replacement value, or as otherwise requested by distributor/customer. However, ORACLE LIGHTING must ask for your assistance in determining the cause and extent of any possible damages:
- Upon receipt of the shipment(s) and before accepting delivery, inspect the outside packaging.
- Note any damages to the package or equipment even if it involves an innocuous hole in the box, torn bubble wrap, minor-looking dent or banged-in corners.
If errors and or damage of any kind are discovered, save all the packing material and chips or pieces found in the packaging from broken equipment. Notify ORACLE LIGHTING IMMEDIATELY, so that ORACLE LIGHTING can inform the shipping company that a claim will be made. (Take pictures if possible)
- ORACLE LIGHTING and/or distributors will not be able to process nor be responsible for any claims for any transportation damages, internal or external if not notified within 24 hours after delivery.
- ORACLE LIGHTING will not be responsible for any missing items if not notified within TWO (2) Business Days of delivery.
- ORACLE LIGHTING will not be responsible for any claims unless the above is strictly adhered to.
How do I return my product?
We design ORACLE LIGHTING products to bring quality and performance to your automotive lifestyle. We feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.
Merchandise can be returned for a refund or exchange for any reason within 14 days from the day you receive your item. Merchandise returned within 30 days will be issued a store credit. All items must be unused, fully intact and in the original packaging to receive a refund or exchange. An RMA # must be requested by emailing us at firstname.lastname@example.org. Please be sure to provide your original order number to avoid any delays in RMA process. If your order was placed through an ORACLE vendor/distributor please contact them directly for an RMA#.
Your return will be processed within 5 business days of being received at our warehouse and refunds will be issued based on the original method of payment. You will receive an e-mail notification once your return is processed. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Custom work cannot be reversed or refunded. When you purchase pre-assembled headlights, fog lights or ship your lights to ORACLE LIGHTING, you are authorizing us to complete the custom work as we see fit. Please call our Sales Department at 1-800-407-5776 for pricing on custom work or download our CUSTOM APPLICATION FORM
Once receiving your RMA # please print and fill out the Return Form that will be provided to you via email. This document needs to be included with the merchandise along with a copy of your original receipt. The restocking fee charges are:
- 5% for unopened, unused merchandise.
- $15 additional re-packaging fee for opened merchandise
- Used items will not be accepted for exchange or return and will be returned at the customer's expense.
Pack your return with the completed documents and send it to ORACLE at:
Return Dept - RMA # XXXX
Metairie, LA 70002
We cannot accept C.O.D. deliveries.
You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be refused, and ORACLE LIGHTING will not replace the contents of the package. Thank you for your cooperation. Exchanges are subject to availability. A refund can be processed at request if the product is unavailable. After 30 days, returns are NOT accepted.
For Customers Shipping to Canada:
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$ 200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
Download the WARRANTY RETURN FORM