How to Obtain Warranty Service?
Proof of purchase is required.
Please fill out the form in this LINK with as much detail as possible.
Missing or incorrect information could cause a delay in processing.
A picture or video may be required as part of the diagnosis to validate warranty service.
An RMA number is necessary for all returned packages. Unfortunately, failure to follow this step will result in your package being refused / returned to sender.
After you have a RMA # you may download the Warranty Request Form
NOTE: Sending a package without a RMA # will cause issues with processing your request.
Looking to REGISTER your Oracle Product? Fill out your Registration Card here
ORACLE Brand Halo Products distributed by ORACLE LIGHTING carry a Lifetime Warranty. ORACLE LIGHTING will replace any defective part free of charge once defective part is returned. ORACLE LIGHTING reserves the right to have the product manufacturer inspect, test, and diagnose the defective part to see if the defect was due to factory error or customer negligence. Customer is responsible for all related shipping charges. Warranty does not cover damage due to improper installation. Returned parts may be exchanged or repaired on the discretion of the manufacturer. The warranty of ORACLE LIGHTING products is not transferable. If the product is removed, uninstalled, transfers ownership, or is otherwise parted from its original installation then warranty becomes void. ORACLE LIGHTING will, subject to Customer's compliance with the return procedures set forth below repair or replace the hardware found not to operate in accordance with the hardware specifications, so long as customer has properly operated the hardware and used it in conformance with such specifications. To obtain warranty service, Customer must notify its product seller and obtain a return merchandise authorization ("RMA") from the seller and return the product in accordance with the instructions provided by the seller. Customer is fully responsible for delivering the product to its seller or ORACLE LIGHTING, and ORACLE LIGHTING is responsible for returning the product if it is found to be defective. Returned products which are found by ORACLE LIGHTING to be not defective, out-of-warranty or otherwise ineligible for warranty service will be shipped back to the customer at the customer's expense. All replaced products and parts, whether under warranty or not, become the property of ORACLE LIGHTING. NOTE: Removing the 3M Adhesive Backing from a halo/halo kit or concept LED strips WILL void the warranty and a replacement part can be purchased. Cutting, altering or extending the wires between the ORACLE halo and the LED drivers will also void its warranty.
Customers will be notified of out of stock items via email. Shipping updates are emailed out automatically by our system so please check your spam folder before contacting us for a tracking #. Since each item is tested and working when it leaves here, any damage between the time it leaves our facility and the time it arrives to the customer would be considered "shipping damage". Shipping Damage is the responsibility of the shipping company. If no additional insurance is purchased the customer will be responsible for paying to replace the damaged item. To get a quote for shipping insurance please call us at 1-800-407-5776. UPS covers up to $100 automatically, customers can contact UPS by calling 1-800-PICK-UPS and filing a claim. Once we are notified of the claim we can take the necessary steps to process the claim with UPS.
As with any product that deals with electronics, we recommend that the parts are installed by a trained professional. Trained professionals are defined as any certified ASE mechanic or trained automotive technician certified in car stereo or alarm installation. ORACLE LIGHTING will not be responsible for any damage to a customer's vehicle. Any damage done to said vehicle is the responsibility of the technician who installs the product and he/she should be notified of this by the customer before installation takes place. ORACLE LIGHTING does not cover labor fees associated with the removal or installation of the product.
PRE-ASSEMBLED HEADLIGHTS AND PAINTED PARTS
Pre-Assembled headlights and Painted Parts are available from ORACLE LIGHTING by special order only. These services cannot be reversed or refunded. ORACLE LIGHTING installs and tests all lights before they leave our facility. A photo of the completed lights can be emailed to the client before shipping if they request so. Halos installed by ORACLE LIGHTING technicians in Pre-Assembled Headlights carry a lifetime warranty along with a 1 year warranty on the headlight seal. Warranty does not cover scratches, scuffs, etc. due to normal wear and tear of the product. ORACLE LIGHTING does not ship replacement headlights, we repair the original set of lights in which the work was completed.
Factory lights sent to ORACLE LIGHTING for custom installation of ORACLE products, will be offered a 6-month warranty on the headlight seal as long as the lights are in good condition. ORACLE LIGHTING reserves the right to to deny warranty against moisture if the factory seal is in poor condition, in this case, the customer will be notified prior to performing the customization. ORACLE LIGHTING does not offer a warranty on the seal of lights from vehicles manufactured in 2010 or earlier.
ORACLE Flashlight WARRANTY POLICY
Warranty Limitations: Obvious misuse, abuse, or otherwise destructive physical evidence. Damaged caused by intrusion of water or other liquid materials causing electronic failure or physical corrosion. Battery failure due to excessive heating, overcharging, or shorting. Any damage to the circuit board is NOT covered under warranty.
ORACLE Sidemarker/Side-Mirror WARRANTY POLICY
ORACLE Lighting offers these parts professionally painted to order. We strongly recommend using this painting service when ordering these parts. If you choose to paint these products yourself please note that parts not properly painted with a UV clear-coat will not be covered under warranty. The clear-coat protects the acrylic parts from harmful UV damage and fills any pinholes preventing moisture issues.
ORACLE Waterproof Surface Mount Halo WARRANTY POLICY
ORACLE Lighting offers a lifetime warranty on all LED and driver component defects. Hard part decay due to UV damage, oxidation, or environmental conditions are not covered under this stated period. "Hard Part Decay” means any damage or wear of the waterproof outer casing for these halos. This is usually caused by environmental conditions such as, sitting out in the direct sunlight or harsh road conditions and cannot be covered under warranty and is considered normal wear & tear. If there is a failure with an LED or Driver, it will still be covered under our lifetime warranty.
ORACLE Warranty Coverage
|1 Year Warranty Coverage||2 Year Warranty Coverage||Lifetime Warranty Coverage|
|ORACLE Xenon Flashlights||ORACLE Off-Road Products||ORACLE Halo Kits|
|ORACLE LED Flashlights||ORACLE Marine Products||ORACLE Interior LED Bulbs|
|ORACLE Scanners||ORACLE Concept Strip||ORACLE HID Kits / HID Bulbs / HID Ballasts|
|ORACLE Wheel Rings||ORACLE Illuminated Emblems||ORACLE LED Strip|
|ORACLE GOBOS||ORACLE Mirrors||ORACLE LED PODS|
|ORACLE Remotes||ORACLE Sidemarkers||ORACLE Pre-assembled Headlights / Fog Lights
*on Halo LED Manufacturer Defects
|ORACLE Strobe Lights||ORACLE Reverse Lights|
|ORACLE Projectors||ORACLE LED Headlight Bulbs|
|ORACLE Sealed Beam Headlights|
*All Clearance items are sold As Is; No Returns; All Sales Final
Download the Warranty Request Form