Flush Taillight Product Update
JT Flush Mount Tail Light Product Update (Part # 5882-504).
We hear you and are here for you.
There was an isolated manufacturing issue for a certain batch of JT Flush Mount Tail Lights (Part # 5882-504). We have completed a detailed root cause analysis for an error that affects the RH (Passenger Side) tail light causing a section of LEDs in the Red perimeter light to turn off. This error is due to an issue with the PCB soldering of the array only for a specific batch of tail lights. This issue may result in a premature failure and cause the lights in a portion of the Driver Side Lights to become inactive.
At ORACLE Lighting we take pride in our products just as you take pride in your vehicle that our products are installed on. We want you to know that the necessary corrective actions have taken place to eliminate this failure in the latest manufacturing runs and this issue does not affect prior manufacturing runs.
What we are also doing.If you are affected by this issue, we are here to help and new parts are in stock for replacement. For the fastest and most seamless replacement part fulfillment, please use our Automated RMA processes by filling out the web form HERE. Because this issue is 100% on us, we have waived all RMA shipping fees for this part number.
*To avoid any delays please be sure to upload a picture clearly demonstrating this issue and include your order number so that we can access your information and process your return in the most efficient manner.
We value your feedback and always want to ensure 100% customer satisfaction. We understand that you take pride in your vehicles, and this is why you have chosen to install ORACLE Lights on them. When something goes wrong, our customer service team is on standby and ready to help. Here are a couple examples of how you brought this issue to our attention, and we were able to begin troubleshooting to find the root cause.
- I purchased two sets of Oracle flush mount led taillights for both my wife and my Jeep Gladiator on 8/11/22. Just a week ago my passenger side taillight stopped functioning correctly and a couple days later, my wifes driver side taillight stopped functioning correctly. Sent videos of both gladiator’s taillights malfunctioning to Oracle customer support. Just want to say a big thanks to Brittany over at Oracle Lights for taking care of us. Outstanding customer service especially in todays time. Keep up the great work Brittany!
- I had an issue with my Jeep Gladiator taillights after being installed for 6 months. Reached out and Justin assisted me with the issue. We ran through a few troubleshooting steps and Justin/team sent me out a new set. Really appreciate the great customer service/response. I also have a taillight set on the wife's Jeep JL. Good lookin lights! Thanks to all!