Our Commitment to Excellence and Rapid Issue Resolution:
At ORACLE Lighting, we are dedicated to delivering products of unparalleled quality, ensuring that each lighting product performs at its absolute best. When an issue does arise you can be confident that our team is working on a solution to match our commitment to high quality lighting products. However, we understand that even the most meticulously crafted products may encounter occasional issues. That's why we stand by our commitment to promptly address any concerns that arise, ensuring that our customers receive the exceptional experience they deserve. Our relentless focus on quality assurance and customer satisfaction drives us to swiftly identify and resolve any issues, reaffirming our pledge to deliver nothing short of excellence. Your trust in our products is paramount, and we're here to uphold it every step of the way.
Flush Style Tail Lights for Jeep Gladiator JT
Part # 5882-504
Issue: An isolated manufacturing issue for a certain batch of JT Flush Mount Tail Lights. We completed a detailed root cause analysis for an error that affects the RH (Passenger Side) tail light causing a section of LEDs in the Red perimeter light to turn off. This error is due to an issue with the PCB soldering of the array only for a specific batch of tail lights. This issue may result in a premature failure and cause the lights in a portion of the Driver Side Lights to become inactive.
Solution: The necessary corrective actions have taken place to eliminate this failure in the latest manufacturing runs and this issue does not affect prior manufacturing runs.
Integrated Lightbar for 2021-2024 Ford Bronco
PART # 5888-023
Issue: Instances of housings cracking due to vibration at higher speeds.
Solution: The cowling has recently been redesigned and is now engineered with additional mounting points in key structural positions along the housing to accommodate steel truss plates to hold the shape and rigidity of the light bar housing against wind and prevent cracking.
Vector Grill
PART # 5837-PRO
Issue: Loose seal resulting in moisture penetrating DRL.
Solution: Additional clips have been added to the DRL strips along with the designated area on the grill housing. This is designed to provide a more secure seal into the housing which in turn will help prevent any separation between the DRL and the housing itself. This separation was where moisture was able to enter into the DRLs resulting in LED failure.